GOT A QUESTION? WE MIGHT HAVE ANSWERED IT BEFORE!
If you have any questions about our products, you might find the answers in our FAQ section. If you need more help to decide which product suits you best, you can contact our friendly and professional VISION WEAR team. They will offer you personalized advice and guidance through our live chat feature on the website, where you can chat with a assistant. You can also reach us by phone, text or what'sapp at +92 321 4466 663 or visit our page for more options.
If you have forgotten your login password, don't worry. Just go to the login page and click on 'Forgot Password'. Then enter your email id and we will send you a link to reset your password.
If you are having trouble getting through to our customer care number, we apologize for the inconvenience. Sometimes our lines are very busy and you may have to wait longer than usual. We appreciate your patience and we will try to connect with you as soon as we can.
WHAT ARE THE DISCOUNTS CURRENTLY RUNNING ON YOUR SITE?
You can always find some great deals on our website. Just visit the page to see the latest items on sale or subscribe to our email newsletter.
DO YOU DELIVER IN…? DO YOU TAKE INTERNATIONAL ORDERS?
We ship to anywhere in Pakistan and abroad. The customer will pay the shipping fees based on the weight and country. The payment will be made online.
WHAT SIZES DO YOU HAVE? DO YOU HAVE BIG SIZES?
At Vision Wear, we have a wide range of sizes and styles to suit you, whatever your size. Our Vest, underwear, boxers come in sizes from small, medium, large, Xl, and XXl.
WHAT ARE YOUR DELIVERY CHARGES?
Delivery is FREE for orders above Rs. 2000. For orders below that amount, a delivery charge of Rs. 200 applies for any destination in Pakistan.
WHAT IS YOUR DELIVERY TIME?
It usually takes 3-4 working days for deliveries to metro cities and 5-6 working days for more remote areas. If you have any questions or delays, please feel free to contact us.
WHAT IS YOUR EXCHANGE/RETURN POLICY? CAN WE EXCHANGE UNDERWEARS? CAN WE EXCHANGE IF THE UNDERWEARS DOESN'T FIT?
We don't have any refund/return policy! If your purchase does not fit right or, for some reason, you do not want to keep your purchase, you can exchange it within 30 days with all tags, packaging and receipt intact. However, this policy does not extend to underwear and variety packs of boxer or any other items that include lower body garments. If nothing is available for exchange, a coupon of credit amount will be given to the customer which can be used within three months to shop at visionwear.com.pk.
If you want to visit us in person, our head office is located in Lahore, at Building A21, Flat 3, Izmir Town
WHERE ARE YOU LOCATED? CAN WE PICK UP PARCEL FROM YOUR OFFICE?
Our office hours are from 11:30am to 6pm, but you can call us anytime from 9 am to 9 pm at +92 321 4466 663. You can also reach us on what'sapp at 0321-8200534 or through our contact us page.
CAN YOU GIVE SAME DAY DELIVERY IN LAHORE?
If you are in a hurry to get your order, we offer same day delivery in Lahore for an extra charge of Rs.500/-. Your order will be delivered in discreet packaging that does not reveal its contents. No one will know what you have bought from us, not even the delivery boy.
ARE THESE LOCAL PRODUCTS?
No, VISION WEAR products are branded and made with finest material. Vision wear is a brand that offers a wide range of under garment products of all sizes and preferences. Vision wear also manufacture all of it's products for different well known brands.
CAN WE PAY THROUGH CASH ON DELIVERY? CAN WE USE BANK TRANSFER? CAN WE PAY THROUGH CREDIT CARD?
Yes, you can choose any of these payment methods when you shop online with Vision wear. You can also pay through easy paisa if you prefer. If you have any questions or issues, please contact us directly and we will be happy to assist you.
WHAT DO YOU DO IF YOUR CUSTOMER IS A WOMEN?
We treat all our customers with respect and courtesy, regardless of their gender. However, we only have male associates who attend to each customer. We appreciate your cooperation and understanding.
WHAT IS YOUR TIMING FOR WEB CHAT?
You can chat with us anytime on our website. However, if you want a faster response, the best time to chat with us is between 9am and 2am. During this time, we have more staff available to answer your queries.